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Outage in Sydney

Ongoing | Affects: Sydney — VPN26

Outage in Vienna

Ongoing | Affects: Vienna — VPN44

Outage in Toronto

Ongoing | Affects: Toronto — VPN25

Outage in Copenhagen

Ongoing | Affects: Copenhagen — VPN27

Outage in Helsinki

Ongoing | Affects: Helsinki — VPN104

Outage in Paris

Ongoing | Affects: Paris — VPN69

Outage in Frankfurt

Ongoing | Affects: Frankfurt — VPN94 and VPN98

Outage in Erfurt

Ongoing | Affects: Erfurt — VPN90 and VPN93

Outage in Offenbach

Ongoing | Affects: Offenbach — VPN101 and VPN92

Outage in Milan

Ongoing | Affects: Milan — VPN100

Outage in Tokyo

Ongoing | Affects: Tokyo — VPN89

Outage in Amsterdam

Ongoing | Affects: Amsterdam — VPN28, VPN29, VPN30, VPN35 and VPN36

Outage in Oslo

Ongoing | Affects: Oslo — VPN37, VPN38 and VPN39

Outage in Warsaw

Ongoing | Affects: Warsaw — VPN95

Outage in Bucharest

Ongoing | Affects: Bucharest — VPN45

Outage in Singapore

Ongoing | Affects: Singapore — VPN77

Outage in Madrid

Ongoing | Affects: Madrid — VPN70

Outage in Stockholm

Ongoing | Affects: Stockholm — VPN02, VPN03, VPN04, VPN05, VPN09, VPN10, VPN11, VPN12, VPN13, VPN14, VPN15, VPN16, VPN20, VPN21, VPN22, VPN23, VPN24, VPN46, VPN47, VPN48, VPN60, VPN61, VPN62, VPN63, VPN64, VPN74, VPN75 and VPN76

Outage in Malmö

Ongoing | Affects: Malmö — VPN01, VPN06, VPN07, VPN08, VPN40, VPN41, VPN42, VPN49, VPN50, VPN51, VPN52, VPN53, VPN54, VPN55 and VPN56

Outage in Gothenburg

Ongoing | Affects: Gothenburg — VPN57, VPN58, VPN59, VPN65, VPN66, VPN67, VPN78, VPN79, VPN80, VPN81, VPN82 and VPN83

Outage in Sundsvall

Ongoing | Affects: Sundsvall — VPN85, VPN86, VPN87 and VPN88

Outage in Zurich

Ongoing | Affects: Zurich — VPN43

Outage in Kyiv

Ongoing | Affects: Kyiv — VPN96

Outage in London

Ongoing | Affects: London — VPN68

Outage in Los Angeles

Ongoing | Affects: Los Angeles — VPN31

Outage in Miami

Ongoing | Affects: Miami — VPN34

Outage in New York

Ongoing | Affects: New York — VPN71

Outage in Chicago

Ongoing | Affects: Chicago — VPN32

Outage in Atlanta

Ongoing | Affects: Atlanta — VPN18

Outage in Dallas

Ongoing | Affects: Dallas — VPN33

Outage in Seattle

Ongoing | Affects: Seattle — VPN102

Outage in Denver

Ongoing | Affects: Denver — VPN103
Past incidents

Hardware issues with website

Mar 28, 17:41 UTC | Resolved after 19 hours | Affected: WEB01

The SSD in our web server malfunctioned and broke down. We have swapped the hard drive but it will take us a few hours to restore functionality. It will not work to sign in to the desktop client until the website is up. Our current estimate is midnight.

Incident's timeline
Resolved Mar 29, 03:14 UTC
We finished the most urgent items. Some more maintenance work remains, which will be carried out later today.
Almost there Mar 29, 01:23 UTC
We're almost done.
Continued work Mar 28, 21:54 UTC
We're continuing working on restoring the system. It's an ongoing process and will take several hours to complete, as we need to ensure the consistency of the system with our backups.
Replaced drive Mar 28, 19:34 UTC
We arrived at the data center and replaced the malfunctioned hard drive. Started work to set up the environment again.
Bought replacement drive Mar 28, 18:15 UTC
We didn't have any spare SSDs in storage, so we went out and bought a replacement SSD. We're now heading to the data center to do the physical replacement.
Started Mar 28, 17:41 UTC
Outage occurred. The SSD used on our web server malfunctioned and we need to replace it.
Last update: 2025-08-26 07:30:02